Політика відшкодування

Refund Policy for Digital Products

Last updated: 10.18.2023

Thank you for shopping at BarvnaEmbroidery! We are committed to providing high-quality digital products and a great shopping experience. However, we understand that sometimes situations arise where a refund may be necessary. Please read our refund policy carefully to understand your rights and responsibilities regarding refunds for digital products.

1. Eligibility for Refunds

We offer refunds for digital products under the following circumstances:

  • Unsatisfactory Product: If you find that the digital product you purchased is unsatisfactory or does not meet your expectations, you may request a refund.

  • Technical Issues: If you experience technical issues that prevent you from using the digital product as intended, and our support team is unable to resolve the issue, we will consider a refund.

  • Duplicate Purchases: In case you accidentally purchase the same digital product more than once, we will refund the duplicate purchase(s).

2. Non-Eligibility for Refunds

We do not offer refunds under the following circumstances:

  • Change of Mind: We do not provide refunds for digital products if you change your mind or decide you no longer want the product.

  • User Error: Refunds will not be issued for digital products that were not properly downloaded, installed, or used due to user error.

3. How to Request a Refund

To request a refund, please follow these steps:

  • Send an email to our customer support team at BarvnaEmbroidery@gmail.com within 14 days of the purchase date.

  • Include your order number, the name of the digital product, and a brief explanation of why you are requesting a refund.

  • Our support team will review your request and get back to you within 3 business days.

4. Refund Process

If your refund request is approved, the following steps will be taken:

  • We will process the refund to the original payment method used for the purchase.

  • Refunds may take up to reflect in your account, depending on your payment provider.

  • You will receive a confirmation email once the refund has been processed.

5. Contact Us

If you have any questions or concerns about our refund policy, please feel free to contact us at BarvnaEmbroidery@gmail.com.

6. Changes to the Refund Policy

We reserve the right to make changes to this refund policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase on our website, you acknowledge that you have read and agreed to our refund policy.